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Inquire Online or Call
800-411-0951 |
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Our Policies
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Customer Satisfaction
Ishay Ben-David Corp. is an established institution in the diamond business since 1975. We are members of the Diamond Dealers Club, Jewelers Board of Trade, Polygon, Rapnet, and our sterling reputation is international. We are truly dedicated to satisfying our customers as best as we can with our prompt and reliable service and hope to make this your most comfortable online shopping experience.
Upon request, we will provide a complete and accurate description compiled by our highly experienced gemologists or gemstone graders for all purchases. We also provide a 7-day money-back guarantee, no questions asked given the following conditions:
Money Back Guarantee
Ishay Ben-David Corp. will accept the return of undamaged merchandise that has not been worn, used or sized (excluding special orders), subject to the following limitations: For a full refund merchandise must be returned or exchanged within 7 days of receiving in its original condition.
Refunds will be in the original form of payment in check or by transfer or by Paypal. Original shipping cost will be deducted from all refunds. Diamonds, colored gems and jewelry are inspected upon receipt prior to any refunds, exchanges, or credits being made. Merchandise that does not match product data in our records will be returned or refused.
After returning merchandise please notify us directly of the tracking number and date. Please insure the merchandise against loss in transit, and prepay freight and handling charges.
Ishay Ben-David Corp. is not responsible for any diamond, colored stone or jewelry that is not actually receive or that is not returned in accordance with these terms.
Warranty
All diamonds, and jewelry sold by Ishay Ben-David Corp. are authentic untreated natural color (unless specified) and of a consistently high quality and value. Independent laboratory certificates from GIA, IGI, EGL, AGS, HRD or other are obtainable on request for all diamonds and colored gems.
This warranty covers each item of fine jewelry for defects in manufacturing only, and expressly excludes coverage for excessive wear and tear, physical or accidental abuse, loss and theft.
This warranty is valid only at Ishay Ben-David Corp. Improper repairs or warranty services performed by someone other than Ishay Ben-David Corp. will render this warranty null and void.
Ishay Ben-David Corp. disclaims any liability for consequential or incidental damages for breach of written or implied warranty of this item, including its merchantability or fitness for a particular purpose.
Payment Options
Wire Transfer
Our preferred payment method is by Wire Transfer. This is the accepted method of payment for most online diamond businesses and specially that of the fancy colored diamond sector. Ishay Ben-David Corp. accepts direct wire transfers for both domestic and international purchases.
For wire transfer information, please contact us.
Personal Checks
Ishay Ben-David Corp. will also accept personal checks, Certified Bank Checks, money orders as payment, provided they are drawn on a U.S. Bank account and denominated in US dollars. Please note that in the case of a personal check the diamond will be shipped after funds have cleared which generally takes between 5-7 business working days.
To pay Ishay Ben-David Corp. by checks please send payment to:
Ishay Ben-David Corp.
580 Fifth Avenue, Suite 906
New York, NY 10036
Credit Cards
Ishay Ben-David Corp. accepts the following credit cards for payment:
- Visa
- Master Card
- American Express
- Discover Card
We accept payment by all major credit cards including through PayPal.com. Payments made by credit card will have an extra charge of 3.0%. Arranging payment through PayPal is fast and safe. It can take 24-72 hours to open a PayPal account and become verified so if you plan to make a purchase with your credit card we recommend signing up as soon as possible.
Shipping Information
All shipments are free of charges to any place in the world upon purchase.
All orders are fully insured before shipping. Items are usually shipped within two business days of our confirming an order - depending on item availability.
Shipments cannot be made to P.O. boxes.
No item is shipped until full payment has been received.
Every item is shipped with an invoice and an original certificate, if one has been requested.
Unless the buyer requests that their purchases be shipped some other way, goods with a purchase value of up to $8,000 USD are shipped by registered mail and are insured by Ishay Ben-David Corp. while in transit. Goods with a purchase value of over $8,000 USD are shipped with one of the diamond courier companies - free of charges. Merchandise usually arrives within 2 days.
Privacy Policy
Ishay Ben-David Corp. collects information from our users through our web site. This information is used solely for administrative purposes and the promotion of Ishay Ben-David Corp. We will not sell, share, or rent this information to any other organization or individual. We request information from users on our order forms. For example, this can include contact information such as customers' names and shipping addresses. This information is used for billing purposes, to fill customers' orders, and to contact users if we have any trouble processing their orders.
We will share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes. We partner with another party to provide specific services. We share names, or other contact information as is necessary for the third party to provide these services. The third party is not allowed to use personally identifiable information except for the purpose of providing these services.
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Member of Diamond Dealers Club
    
    
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Copyright © 2024 Ishay Ben-David Corp. All Rights Reserved. |
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580 5th Avenue, Suite 906, New York, NY 10036 |
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Call Toll-Free 800-411-0951 |
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